Email infrastructure for healthtech
Patient reminders, appointment confirmations, lab result notifications, and secure messaging from an EU-hosted email API with a standard GDPR processor agreement.
What we hear from teams in this space
Patient data over email
Appointment details, provider names, and clinic references are personal health-adjacent data under GDPR. EU-native processors handle them under their default DPA — no extra contractual layer required.
Reminders that actually arrive
A missed appointment reminder is worse than no reminder — patient shows up a day late, slot is wasted. Deliverability to consumer inboxes (Gmail, web.de, Orange, Yahoo) matters here, and it's not a given with every vendor.
Audit & data-subject requests
GDPR data-subject access requests require the vendor to produce all personal data within 30 days. Vendors without mature export tooling become an ops burden every time a patient exercises their rights.
How Postscale fits
Appointment reminders and confirmations
Scheduled transactional email with multi-language templates (patient's preferred language), SMS-style short templates, and delivery webhooks so no-show risk can be escalated if delivery fails.
Patient replies → clinical workflow
A patient replies to an appointment reminder asking to reschedule. Inbound MX parses the reply, threading preserves the original appointment ID, and your clinical workflow receives a structured webhook with the patient's intent.
Masked addresses for provider-patient communication
Give each patient-provider pairing a unique masked address so the actual email routes without exposing either party's real inbox. Disable the alias when the care episode ends. Works on your own domain via Postscale Shield.
DMARC monitoring for patient trust
Healthcare impersonation attacks (fake lab results, fake appointment changes) are common phishing vectors. DMARC reporting catches spoofers claiming to send from your domain and gives you the evidence to enforce p=reject.
Compliance & data residency
Operated by DNScale OÜ (Estonia, EU). All processing on EU infrastructure. Our standard DPA covers Art. 28 processor obligations, and data-subject access requests are handled via a documented export API.
Further reading
Build a patient inbox with an inbound email API
Turn email replies into structured webhooks your clinical workflow can process.
SPF, DKIM, and DMARC: the 2026 setup guide
Foundational authentication so your patient mail doesn't land in spam or get spoofed.
Why masked emails are the future of online privacy
The case for shipping masked addresses as a first-class feature.
See it in your stack
Free tier covers an evaluation. Transactional, inbound, masked, DMARC, and XRechnung — one API key.
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